Shipping & Delivery
Thank you for your ongoing support and patience during these difficult times. We apologise for the delays we are experiencing, please rest assured that we are doing everything we can to get your order to you.
Australia Post have submitted a media release stating their high volumes of parcel and tracking issues, which can be found on their website for further information or by calling their support teams on:
| Destination | Delivery Service Tracking | Phone Number |
|---|---|---|
| Australia | AUSTRALIA POST | 13 76 78 |
| International | DHL EXPRESS | LOOKUP |
When will my order be dispatched?
Any monogrammed products have a max 7 day turn around. Your items will be dispatched accordingly to your shipping preference.
From there it will be handed over to Australia Post for delivery. Upon dispatch from the warehouse, you'll receive a dispatch email which will include all the tracking details relating to you order. Please note delivery will take longer than usual due to Australia post delays as they are also experiencing a high volume of deliveries.
How can I track my order?
Using the tracking details provided within your dispatch email you can track your parcel here
In some cases, you may notice that your order is not displaying tracking information once dispatched. Please be rest assured that your order is in transit and will arrive safely.
For more information from Australia Post please visit the website here
E-BOUTIQUE SHIPPING POLICIES:
E-boutique orders are shipped using Australia Post. This is a registered freight service by which clients can track their order easily.
INTERNATIONAL SHIPPING:
E-boutique orders are shipped using Australia Post. This is a registered freight service by which clients can track their order easily.
- Neue Blvd have the right to reprice your shipping rate due to the final weight of your order.
- Standard Australia Post which offers limited tracking and takes 10+ business days*.
- Express Australia Post which includes tracking and signature on delivery, usually 4-5 business days*.
- * Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, however, we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
For all international orders on other items such as glassware, furniture, tableware please contact the Neue Blvd e-boutique to arrange an appropriate shipping service. Our email address is studio@neueblvd.com.au.
*Please note free shipping promotions do not apply to international orders.
E-BOUTIQUE SHIPPING CHARGES:
All freight is calculated on weight. All charges quoted to the client are inclusive of GST.
Free Shipping service for clients located in Port Lincoln, South Australia, 5606. Please use the discount code 'PORTLINCOLN' at checkout.
E-BOUTIQUE SHIPPING TIME:
Delivery for orders placed Monday to Friday by 10:00 A.M. [For in-stock items only] are shipped via standard Australia post. Please allow 2-3 business days. Please allow an extra 3-5 business days for locations outside of South Australia.
These are estimated delivery times only, and unfortunately, we are not able to guarantee them. Neue Blvd will not be liable for any delay in delivery. In particular, orders placed during Sale/Promotional periods or during the lead up to Christmas may be subject to delay.
Monogrammed items take 7 business days to be stamped and processed. We will notify you via email once your item has been dispatched.
Please allow up to 7 days for your order to be monogrammed and dispatched. We will notify you via email once your item has been dispatched. Same day dispatch is available on request.
Note: All orders are subject to availability.
PRE-ORDERS:
Pre-order dates are an estimate only, sometimes there are delays with new shipments. We will endeavour to get these sent out as soon as they arrive. If you require your item by a certain date please confirm in an email prior to placing your order.
OWNERSHIP AND RISK:
Ownership and risk of damage in the items passes to the client upon delivery to the clients specified delivery address.
E-BOUTIQUE CREDIT NOTES:
Eboutique credit notes are valid for 6 months from the date of issue on the Neue Blvd eboutique only and are not redeemable for cash.
E-BOUTIQUE GIFT VOUCHERS:
Eboutique gift vouchers are valid from 1 year from the date of purchase on the Neue Blvd eboutique only and are not redeemable for cash.
E-BOUTIQUE QUERIES:
Neue Blvd E-boutiquePO Box 146
22 Lincoln Hwy
Port Lincoln, SA, 5606
Australia
Phone: +61 8 8682 3539
Email: studio@neueblvd.com.au