Terms & Conditions

These terms set out the agreement for online trading between Neue Blvd the label Pty Ltd (ABN 94 154 053 693) ("Neue Blvd") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 

This website is owned and operated by Neue Blvd the label.

RETURNS POLICY
All sales are subject to our Returns Policy.

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Afterpay, or PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment. 

All online orders placed through this website are subject to confirmation and acceptance by Neue Blvd. We will email you with confirmation of the receipt of your online order. This will also include a confirmation of any monogramming, size or product detail. Accepting the Terms and Conditions will trust you have checked all information made by you the customer.

The online order must be paid in full immediately upon entry into the Agreement. All transactions on the Australian website are settled in Australian Dollars (AUD). 

Prices may vary in the event of price changes or mistakes on this website without prior notice to you.  Neue Blvd will request payment for any outstanding amounts or any additional amounts  made to your order.

As the customer you are responsible for all selections made to each order and monogramming options. We advise reading through all your products to ensure all details are correct, including spelling and colours.

If you wish to cancel your order, Neue Blvd will issue you with a store credit. 

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order.  We will not accept products that have been worn or used if you require an exchange due to fault.

You will need to provide images of the damaged, defected or faulty product as proof and for preliminary assessment. If the product is confirmed faulty by Neue Blvd or the manufacturer, we will replace the product for no additional change.   If the product is found not to have a defect or deemed out of warranty we cannot offer a refund or exchange.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions. Therefore, if product care is not followed by our care instructions eg, washing and product protecting and maintenance, we have the right to not provide a exchange or refund.

We do offer garments to be sent out for a size check before monogramming is commenced. The customer is required to pay shipping and will be issued an invoice if need be.

MATERIALS & PRODCUTS
Neue Blvd carefully selects only the finest quality products for its Products. While Neue Blvd makes every effort to match consistence appearance of the product, all Products are sold subject to commercially acceptable variations or irregularities of colour, surface, grain or texture due to the nature of the materials and techniques applied.

All dimensions and colours shown for each product are approximate. 

Our sleepwear is delicate and made with love so you will need to handle them with care. Please only hand wash sleepwear in a laundry bag in cold water with mild detergent so they don't loose colour or shape. After washing, immediately remove garments from the water, hang to dry and then press before wearing. Caring for your product is essential for sustaining its longevity.

Viscose has a slight sheer finish due to the nature of the fabric. Viscose is made from wood and therefore reacts like paper when wet and can shrink up to 7%

PROMOTIONAL CODES

Neue Blvd present special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically. If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Neue Blvd’s discretion to refund you the discounted amount if contact is made within 1 hour of purchase.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

Only advertised promotional codes are to be used. If your code does go through and is successful on your order which is not valid, Neue Blvd will issue you with a outstanding amount invoice before any order is dispatched.

PRIVACY POLICY

Please see our Privacy Policy.

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, Neue Blvd computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse Neue Blvd, advertising cookies will be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Neue Blvd reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

SHIPPING & DELIVERY
All orders are sent our Standard Post, with the option to upgrade to Express Shipping if required for an additional price. 

Please note Express Shipping is 2 standard business days from our HQ as it is classified as a rural location. Express Shipping does not ensure next or same day delivery, nor does it prioritise your order in the monogramming line. 

Please allow up to 7 days for your order to be monogrammed and dispatched. 

If you require same day dispatch please email at Studio@neueblvd.com.au or note it at checkout with express shipping selected. 

We do advise making contact with Neue Blvd via email or phone to confirm this.

EMBROIDERY POLICY

Please ensure you type the initials or name exactly as you want them to appear on your monogrammed item as we cannot offer refunds on these personalised items. If you have specific requests or would like to confirm please do not hesitate to contact us. When names are embroidered they will be in scaled proportion to the location so if you select lengthy words/phrases they will be scaled accordingly.

Additional letters (more than 8 characters) will incur a fee of $25.00 which will be invoiced separately via email. 

EMBOSSING POLICY

MONOGRAM WARRANTY

Unfortunately monograms do fade over time due to natural wear and tear. We offer a 3 month warranty on custom embossing if your initials or name is rubbing off. If your order was placed outside of this time frame unfortunately we cannot replace free of charge for you. The warranty also does not apply to items purchased in the Sale Collection. 

CARING FOR YOUR LEATHER

 All products are hand made and hand monogrammed and our prints are hand painted and printed. We recommend all products are maintained and cared for. Spraying the leather with a leather protector or conditioner 3-4 times a month can prevent the ink bleeding or rubbing off. Excessive rubbing or contact with oils, cosmetics or liquids may cause monogramming to wear off. Caring for your product is essential for sustaining its longevity.

NATURAL PRODUCTS

Neue Blvd are lucky enough to stock unique natural products. As these products are natural, every product is unique with their own colours, patterns and shapes.
By purchasing these products you are accepting a unique product, that may have imperfections and not all be the same. 
If you prefer a certain shape or colour, this can be noted at check out and we will do our best to dispatch the product as close as possible to your request.

PROMOTIONS Black Friday through to Cyber Monday (29th Nov - 2nd Dec)

25% off Full Priced Products on site, excludes all sale and discounted items. The offer is available in-store & online from 12.00am AEDT Wednesday 27 November 2019 until 11.59pm AEDT Wednesday 27 November 2019, while stocks last. 

All Neue Blvd Promotions are not valid with any other offer. You will only be able to proceed to checkout with one discount code. 

Due to the high volume NEUE BLVD cannot guarantee the availability of stock during offer period. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. Refunds or credit notes will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price.

If you are experiencing difficulties with redeeming this offer online, please contact our Customer Service Team prior to placing an order. Neue Blvd is unable to amend any online orders once they have been submitted and will not be able to reflect any offer discounts after order placement.

Please expect delays as as volume of orders will increase, if you need your order urgently please click express shipping followed by an email to ensure your order is delivered by your request date. 

 12 DAYS OF CHRISTMAS OFFER

  1. Free shipping applies to Australian residents only.
  2. Codes cannot be used in conjunction with any other offer.
  3. Codes are valid on the day of the offer only
  4. Free gift with purchase includes one free gift with each eligible product only. While stocks last and only on the day that the promotion is running.
  5. Neue Blvd reserves the right to substitute any free item offered with an item of equal or greater value. In the event of any dispute, the decision of Neue Blvd is final.
  6. The specific code corresponding to that date will need to be added at checkout otherwise the promotional gift, discount or gift wrapping will not be included or applied.
  7. No cash alternatives are offered and no part of the free gift with purchase is exchangeable for cash or any other gift.
  8. Gift wrapping will only be included on suitable gifts. Bulky items such as bar carts, sculptures or furniture items will not be gift wrapped.
  9. Neue Blvd reserve the right to change the promotions without notice.
  10. Entrants agree to be bound by these terms and conditions.